If you need help, the best way is to email me via patricia@oiseauperdu.com
I will get back to you within 24hr Monday to Friday.

If you have a question about your order, please include your order number. I’ll be able to help you more quickly.

Not a big fan of mailing?

You can call me at: +32 (0) 498 72 23 16

FAQs
Payment

We accept Bank Transfer, American Express, Mastercard and VISA for payments on the website.

Your orders will be sent after we received your payment.

Data Security

We do not store any of your credit card information in our database. All credit card information is securely transferred to our payment processor at the time you place your order.

If you have any questions, do not hesitate to contact us.

How long does shipping take?

Your Oiseau Perdu is carefully shipped with great attention to detail so we take our time. By taking our time, we mean: 3 to 5 working days for shipping within the EU.

For shipping outside the EU, please allow 10-12 business days. We do not offer express shipping at this time.

All orders are sent with reception confirmation.

How much do I have to pay for shipping?

All orders over €100 are free. Hooray!
All orders under €100 come with a €5.50 shipping fee.

We hope you will love everything you order from us, but don’t worry if something isn’t quite right.

You have 7 days to return or to exchange the same item for a different fabric or size (as long as it is the same price or lower).  All we ask is that items are returned clean and have all their tags on.

How to return or exchange

If you want to return of exchange your order, please email me at patricia@oiseauperdu.com to let me know what you want to return. If you can let me know why you want to return the item, that would be awesome so that I can work on addressing the issue that caused the return. I will respond to you with our return address.

Please do not forget to include your Order Number in your return shipment, as well as your contact info.

We do not accept any returns after 30 days nor returns that are damaged in any way.