INTRODUCTION

Welcome to www.oiseauperdu.com

The hereby document holds the conditions under which the use of this website is regulated. Terms and conditions apply, on the one hand, to Oiseau Perdu, limited liability society with Ondernemingsnummer BE 0842.192.897 and, on the other to the person/s whom acquire through our website any product/service.

Oiseau Perdu reserves the right to revise and modify the hereby conditions at any moment, therefore the buyer must always read them before placing an order.

CUSTOMER SERVICE

For any doubts or queries, or if you would like to receive more information about our services and/or products, feel free to contact us:

– by telephone: +32 498 72 23 16

– by e-mail: info@oiseauperdu.com

THE ORDER

All orders presuppose acceptance of prices and product description. Product orders are subject to availability and, in this sense, if the product ordered is not in stock or available, the buyer will be informed in short notice and will be given the possibility to change the order or cancel it and request the refund of all costs paid.

To place an order, the buyer will have to use the purchase online method. Once the purchase has been completed, the buyer will receive an email acknowledging receipt of his/her order (Order Confirmation).

Oiseau Perdu reserves the right to cancel any order if some anomaly was observed in the order placement or if the information given by the buyer was not filled out correctly.

PRICES AND PAYMENT

All prices indicated in this website are in Euros and include VAT, excluding shipping costs, which will be added to the total cost of the order, depending on item and delivery location.

Shipping costs are calculated automatically at our e-shop. For any query the buyer desires to place on this subject, contact us sending an email to info@oiseauperdu.com

All products are subject to change of price at any moment, although price modifications will not affect orders already confirmed by us.

Products will remain property of Oiseau Perdu until the payment has been confirmed.

If your purchase is done through our e-shop, all orders must be paid exclusively in Euros and using Visa, Mastercard or bank transfer. If the purchase is done by e-mail, the payment must be made through Visa, Mastercard or bank transfer. Maximum security is guaranteed for all payment methods.

DELIVERY

Orders will be shipped at the address provided by the buyer as soon as possible: within 3 to 5 working days for deliveries inside the EU and within 10 to 12 days for countries outside the EU, always subject to stock availability.

We do not have our own logistic company; Oiseau Perdu partners with ‘De Post’ therefore we do not make ourselves responsibles for any delays or complications in the delivery of your purchase.

A delivery delay of your order will, under no circumstance, justify any claim for damages, present or future, direct or indirect.

CHANGES AND RETURNS

In order to change a product: 

you have 7 days from the date of arrival of your purchase to inform us by e-mail of a change of product, sending an e-mail to info@oiseauperdu.com indicating the product you wish to change and the reason why you wish to change it. Any change will only be accepted when the item/s are in perfect conditions with its original packaging with the tags attached. All changed products will be sent to the following address: Oiseau Perdu, Teichmannstraat 10, 2018 Antwerpen, Belgium. Any exchange of an item for a different item will generate extra costs will be charged to the client.

In order to return a product: 

you have 7 days from the date of arrival of your purchase to inform us by e-mail of the return of a product, sending an email to info@oiseauperdu.com indicating the product you wish to return and the reason why you wish to return it. The return of a product will only be accepted when the item/s are in perfect conditions with its original packaging with the tags attached. All returned products will be sent to the following address: Oiseau Perdu, Teichmannstraat 10, 2018 Antwerpen, Belgium. Extra costs will be charged to the client.

All of our products have estimated colors and measures, thereby the Buyer should always read carefully the information on each model description and, if any queries should be made, please contact us by sending an email to info@oiseauperdu.com since the shipping costs will be assumed by the buyer.

Any personalized products can not be refunded nor switched for another product. If you are not satisfied with your personalized gift, please sent an email to info@oiseauperdu.com 

RESPONSABILITY AND EXONERATION OF RESPONSABILITY

Oiseau Perdu only takes full responsibility, subject to any purchase acquired through its website, of the selling price of its products. We exonerate any responsibility due to indirect damages derived from the use of Internet, such as server breakdown, spyware intrusion or presence of computer virus or any other factor beyond our control, in accordance with the current jurisprudence.

WEBSITE CONTENT PROPERTY

All images, pictures, illustrations, designs and any other element conforming this website is exclusive propierty of Oiseau Perdu. Respecting this, the use, copy, modification, publication or distribution of this content is absolutely forbidden without previous authorization of Oiseau Perdu.

DURATION

The hereby terms and conditions should be applied all throughout active services offered by Oiseau Perdu.